FAQs
Shipping
Product
Returns and Exchanges
Contact
Size and Fit
Product Care
Shipping
SHIPPING
You can read our shipping policy. Read More
Yes, if the order has not yet been fulfilled. If you wish to cancel or modify your order,
send an email as soon as possible to info@jumpethk.com. Please include your order number,
the reason for cancelling or the modifications you need. We want you to get exactly what you want
and be fully satisfied!
send an email as soon as possible to info@jumpethk.com. Please include your order number,
the reason for cancelling or the modifications you need. We want you to get exactly what you want
and be fully satisfied!
Your tracking number will be included in your shipping confirmation email.
You can always login into your account and look up your order information when needed.
If you experience any trouble finding your tracking information, please don’t hesitate to contact us
and we will happily provide you with the information.
You can always login into your account and look up your order information when needed.
If you experience any trouble finding your tracking information, please don’t hesitate to contact us
and we will happily provide you with the information.
Product
Product
Every season and even in between! Due to the current situation, launching days have been delayed.
You can subscribe to our newsletter to be the first to know when we have new items in our store.
You can subscribe to our newsletter to be the first to know when we have new items in our store.
You can now get an email notification once the item you’re looking for is back in stock!
Simply go into the product page and click on the “Notify when available”.
Simply go into the product page and click on the “Notify when available”.
We strive to always offer a combination of great fit, superior value and head-turning styling!
Jumpet works hard to bring you the same or better quality than more expensive brands with
the utmost attention to fit and fashion. We help you and your pet live together comfortably
and hassle-free with high-quality and innovative products.
Jumpet works hard to bring you the same or better quality than more expensive brands with
the utmost attention to fit and fashion. We help you and your pet live together comfortably
and hassle-free with high-quality and innovative products.
All our Raincoats, Blanket Jackets and Car Covers are waterproof, keeping your pup dry and
comfortable. We also offer highly water-resistant coats and other products — unique features can be
found on our product pages.
comfortable. We also offer highly water-resistant coats and other products — unique features can be
found on our product pages.
Returns and Exchanges
Returns and Exchanges
Unfortunately, we can not accept exchanges. The fastest and easiest way to get the right size
for your pup will be by returning the item(s) and placing a new order.
for your pup will be by returning the item(s) and placing a new order.
Real simple! Using your order number and email address, submit your return request
through our Returns Portal. If the request is approved, you will be emailed a return label
and instructions. Please read our Refund Policy to make sure you qualify for a return.
through our Returns Portal. If the request is approved, you will be emailed a return label
and instructions. Please read our Refund Policy to make sure you qualify for a return.
The fastest and easiest way to get the right size for your pup will be to return the item(s)
and place a new order.
and place a new order.
We offer prepaid shipping labels to make it easy and hassle-free. A $5.00 restocking fee will be deducted
from your refund amount. Original shipping fee is nonrefundable.
from your refund amount. Original shipping fee is nonrefundable.
No, we do not offer price adjustments on orders at this time.
Once our team has received and inspected your return to ensure it is in sellable condition
and qualifies for a refund, you will receive an email notification confirming your refund.
Please note that returns are not always processed on the same day as they are returned to us.
Please take note that each banks’ processing time varies; it can take up to 5 business days
for the funds to appear back in your account.
and qualifies for a refund, you will receive an email notification confirming your refund.
Please note that returns are not always processed on the same day as they are returned to us.
Please take note that each banks’ processing time varies; it can take up to 5 business days
for the funds to appear back in your account.
Contact
CONTACT
Any questions, comments or requests, send us an email to info@jumpethk.com ,
and we’ll be happy to connect with you. If you have a testimonial to share, we’d love that!
and we’ll be happy to connect with you. If you have a testimonial to share, we’d love that!
Our Pup Ambassador’s Program is currently under construction.
Size and Fit
Size and Fit
You can check our sizing charts page, or look into the corresponding size chart
in each of the products. Due to the unique construction and intentional hugging fit
of our apparel, please measure your dog carefully and when in doubt, size up!
Product Care
Product Care
For coats, machine wash in cold water along with similar color clothes. Dry flat.
For raincoats, wipe the excess water and
mud with a soft towel. Full washing and care instructions are found on every garment.
For raincoats, wipe the excess water and
mud with a soft towel. Full washing and care instructions are found on every garment.
SHIPPING
You can read our shipping policy. Read More
Yes, if the order has not yet been fulfilled. If you wish to cancel or modify your order,
send an email as soon as possible to info@jumpethk.com. Please include your order number,
the reason for cancelling or the modifications you need. We want you to get exactly what you want
and be fully satisfied!
send an email as soon as possible to info@jumpethk.com. Please include your order number,
the reason for cancelling or the modifications you need. We want you to get exactly what you want
and be fully satisfied!
Your tracking number will be included in your shipping confirmation email.
You can always login into your account and look up your order information when needed.
If you experience any trouble finding your tracking information, please don’t hesitate to contact us
and we will happily provide you with the information.
You can always login into your account and look up your order information when needed.
If you experience any trouble finding your tracking information, please don’t hesitate to contact us
and we will happily provide you with the information.
Product
Every season and even in between! Due to the current situation, launching days have been delayed.
You can subscribe to our newsletter to be the first to know when we have new items in our store.
You can subscribe to our newsletter to be the first to know when we have new items in our store.
You can now get an email notification once the item you’re looking for is back in stock!
Simply go into the product page and click on the “Notify when available”.
Simply go into the product page and click on the “Notify when available”.
We strive to always offer a combination of great fit, superior value and head-turning styling!
Jumpet works hard to bring you the same or better quality than more expensive brands with
the utmost attention to fit and fashion. We help you and your pet live together comfortably
and hassle-free with high-quality and innovative products.
Jumpet works hard to bring you the same or better quality than more expensive brands with
the utmost attention to fit and fashion. We help you and your pet live together comfortably
and hassle-free with high-quality and innovative products.
All our Raincoats, Blanket Jackets and Car Covers are waterproof, keeping your pup dry and
comfortable. We also offer highly water-resistant coats and other products — unique features can be
found on our product pages.
comfortable. We also offer highly water-resistant coats and other products — unique features can be
found on our product pages.
Returns and Exchanges
Unfortunately, we can not accept exchanges. The fastest and easiest way to get the right size
for your pup will be by returning the item(s) and placing a new order.
for your pup will be by returning the item(s) and placing a new order.
Real simple! Using your order number and email address, submit your return request
through our Returns Portal. If the request is approved, you will be emailed a return label
and instructions. Please read our Refund Policy to make sure you qualify for a return.
through our Returns Portal. If the request is approved, you will be emailed a return label
and instructions. Please read our Refund Policy to make sure you qualify for a return.
The fastest and easiest way to get the right size for your pup will be to return the item(s)
and place a new order.
and place a new order.
We offer prepaid shipping labels to make it easy and hassle-free. A $5.00 restocking fee will be deducted
from your refund amount. Original shipping fee is nonrefundable.
from your refund amount. Original shipping fee is nonrefundable.
No, we do not offer price adjustments on orders at this time.
Once our team has received and inspected your return to ensure it is in sellable condition
and qualifies for a refund, you will receive an email notification confirming your refund.
Please note that returns are not always processed on the same day as they are returned to us.
Please take note that each banks’ processing time varies; it can take up to 5 business days
for the funds to appear back in your account.
and qualifies for a refund, you will receive an email notification confirming your refund.
Please note that returns are not always processed on the same day as they are returned to us.
Please take note that each banks’ processing time varies; it can take up to 5 business days
for the funds to appear back in your account.
CONTACT
Any questions, comments or requests, send us an email to info@jumpethk.com ,
and we’ll be happy to connect with you. If you have a testimonial to share, we’d love that!
and we’ll be happy to connect with you. If you have a testimonial to share, we’d love that!
Our Pup Ambassador’s Program is currently under construction.
Size and Fit
You can check our sizing charts page, or look into the corresponding size chart
in each of the products. Due to the unique construction and intentional hugging fit
of our apparel, please measure your dog carefully and when in doubt, size up!
Product Care
For coats, machine wash in cold water along with similar color clothes. Dry flat.
For raincoats, wipe the excess water and
mud with a soft towel. Full washing and care instructions are found on every garment.
For raincoats, wipe the excess water and
mud with a soft towel. Full washing and care instructions are found on every garment.
